At Dr. Sheth’s, we stand behind every product we sell. If you are not absolutely satisfied with your purchase for any reason, we are happy to provide a refund for products returned within 21 days or you can also choose to take a gift coupon, which will be valid for one-time use up to 60 days after your purchase date for orders placed with Dr. Sheth’s on our website directly.
To initiate a refund, simply email us with your concern & order number at support@drsheths.com.
Please note that we also accept refunds of prepaid orders in the below circumstances:

  • You want to cancel your order & it has not yet been shipped: Kindly email support@drsheths.com during business hours, within 24 hours, to raise your request sending in your order details and the reason for cancellation. Order cancellation is subject to shipment status, if the order has not been dispatched from our facility, we can initiate the cancellation & refund & the payment will be credited within 7 business days.
  • Product unavailability at our end: You have placed your order, however due to a technical glitch the product is no longer available. We will inform you of the same and initiate the refund & the payment will be credited within 7 business days.
  • Return to Origin of your prepaid order: If under any circumstance, your prepaid order is returned back to us, after confirming with you, we will issue a refund of the order back to your payment source.

If you haven't received your refund after 7 business days, we recommend contacting your bank and/or credit card company. It may take some time before your refund is officially processed and posted. If you have done all of this and you still have not received your refund, please contact us immediately at support@drsheths.com and we will look into it.
To keep things safe for our customers, we do not accept returns on used merchandise.

Please Keep in Mind:

  • Products that you are returning can be used but we do not accept empty bottles.
  • Partially returned kits will not be accepted. To be eligible for a refund, all products in the kit must be returned.
  • Products purchased with store credit will be reimbursed as store credit.
  • Promotion codes are considered a discount on the order and the value of the discount will not be refunded when your return or exchange is processed. Promotion codes and discounts will not apply to exchanges.
  • We are unable to issue a refund or exchange for any gift with purchase. You do not need to return free gifts with purchase along with your other products.
  • We can only accept returns/exchanges for orders placed on www.drsheths.com
  • If your original payment method is expired or no longer valid, we are only able to issue a refund in the form of a gift coupon.
  • If you received your product as a gift, it is not eligible for exchange.
  • Sample products are final, no returns, exchanges, or credit.
  • Exchanges are only eligible for the same product or alternate product of equal or similar value. After 60 days, we will not exchange or credit an order.
  • International Clients: We are unable to refund duties and taxes as these are collected by the governing country.

How to Return:

STEP 1: Email us within the first 24 hours, on support@drsheths.com with your order ID, reason for return & images of the product.

STEP 2: Package the products securely in the original packaging preferably, or in a sturdy box. Ensure the box is sealed properly.

STEP 3: Handover the parcel to the delivery agent.

STEP 4: Most returns are processed within 7-10 business days of receipt. You will receive an email confirmation once your return or exchange has been processed. In the case of refunds, we will refund the value of the product minus the delivery fee.

Your satisfaction is most important to us, and we will work hard to resolve your concerns. We would not be able to issue return requests under the following circumstances:

  • Opened/used/altered products
  • Original packaging (mono cartons, labels, etc.) missing
  • The replacement request is generated after 24 hours from the time of delivery
  • The damaged/missing product is reported after 24 hours from the time of delivery

For any other product related concerns, please let us know if you have any questions, our Team is happy to help! . Please contact us at support@drsheths.com and we shall get back to in 48 business hours


REPLACEMENT POLICY:

We at Dr. Sheth’s have formulated our products with care, to deliver the best possible results for you. We hope you will love our products as much as we do. We strive to offer the best shopping experience on our website, and our team ensures that the necessary care is taken when we ship your products to you. In case of any issues, we apologize for any inconvenience it might cause.

We offer complete peace of mind with safe and easy replacements if the following conditions occur and are reported within 24 hours of receiving the order, to support@drsheths.com. Please check the product upon receipt:

  • Product received is different from what you ordered or an expired product: Kindly email us picture of the product received on support@drsheths.com along with your order number. Within the following 7-10 business days we will arrange a quick pick up and send you the replacement completely free of cost.
  • Receipt of an incomplete order: Kindly email us the details of products you have not received with your order number on support@drsheths.com. We will investigate the matter with our fulfillment team. Post verification at our end, we will ship the missing items in the following 7-10 business days.
  • Receipt of damaged product: We take utmost care while preparing your shipment to make sure it reaches you in the best shape despite multiple handling while in-transit. However, unfortunate transit damages cannot be ruled out. Save the box and merchandise and notify us immediately along with appropriate pictures and the order details on support@drsheths.com and we will send you a replacement of the same product completely free of cost in the following 7-10 business days.
  • Package shows delivered but is missing: Please have a look around your building / home to see if it was tucked away out of sight by the delivery agent, check with the security staff. If the package is still not found, please email us your order details on support@drsheths.com, we will raise an inquiry with our shipping partners, and take the required follow-up steps. This process could take approximately 5-7 business days.

RETURNS/ REFUNDS WITH OTHER MARKETPLACES & AUTHORISED SELLERS:

Items purchased from other marketplaces/ authorized sellers and not directly from our website are not eligible for return, refund, store credit or exchange from us.

Request you to please reach out to their customer service to let them know about your concern so that we can then initiate the next steps through them. This will enable us to follow the right protocol in providing you with the optimal experience that you so deserve as an invaluable customer for our brand.

OTHER THINGS YOU NEED TO KNOW:

Our Business Hours – 10 am to 7 pm

Customer care - support@drsheths.com

All issues & disputes are to be raised within 24 hours of receipt of your order. We would get back to you within 48 hours / 2 business days.

Please be aware that many shipping carriers are experiencing delays due to increased volume and COVID-19. As a result, shipments may be subject to delays while in transit.

As soon as the shipment is received, customers are requested to check the contents and report to us any discrepancy with photos on support@drsheths.com. All our packing is done under strict supervision under CCTV surveillance. In case of any issues, we will check the footage and if we find that we have sufficient evidence to prove that we have sent all the correct products, we will not be liable for any loss of the products.

Any damage to the outer carton should be brought to our notice immediately with photos on support@drsheths.com for us to take it up with the courier company. If the shipment is totally damaged, customers are advised to reject/return the shipment.

Once your order is placed, we will be regularly sending email updates regarding order confirmation, dispatch status etc etc. So, we request our customers to keep the filters of your email settings appropriately so that you receive such emails from us. We will not be responsible for such mails not received in case of wrong set up of email settings at the customers’ end.

All product or order related queries are to be raised only with support@drsheths.com. Our social media channels are only a marketing medium and handled by a different team. While we try and address this to the extent possible in those channels, customers are advised to raise the issues only on support@drsheths.com. We prefer to avoid discussing specific issues on Instagram / Facebook as every query requires time to check and resolve.

All queries are generally replied within 2 business days or 48 hrs and if there is a delay, the customers will be informed, especially in case of any external dependencies like checking with Payment Gateway / Courier partner / or any other agencies, or there are unforeseen events that are beyond our control (e.g. pandemic/ natural disaster)

All our products are made using safe ingredients. However, you are requested to do a patch test before using the product and if any irritation or red patches appear, then we advise to discontinue use of the products & contact a dermatologist to understand the problem. (For more details, please refer to our Product Disclaimer page)

Since our products have natural actives they are likely to react to environmental factors like heat, cold etc. and may either solidify or become liquid. Though we take utmost care, these are factors beyond our control. Please do not worry in case this happens, our products go through stringent quality testing and are FDA approved.

Please Note: only items purchased on www.drsheths.com will be covered with the above policy. If you purchased your Dr. Sheth’s product at one of our authorized retailers, please contact them for assistance.

All disputes are subject to Maharashtra jurisdiction.